Frequently Asked Questions (FAQs)
About Deshi Delights
What is Deshi Delights?
Deshi Delights is an online marketplace that brings authentic Bangladeshi brands, products, and craftsmanship to customers worldwide. We curate trusted sellers and manage the end-to-end shopping and delivery experience.
Do you have a physical store?
No, Deshi Delights operates as an online marketplace. However, we have an office location and a dedicated operations and customer support team managing orders and logistics.
Products & Authenticity
Are the products authentic and genuinely made in Bangladesh?
Yes. All products sold on Deshi Delights are sourced from verified Bangladeshi brands and suppliers. We focus on showcasing authentic “Made in Bangladesh” products.
Who sells the products on Deshi Delights?
Products are sold by approved brands, SMEs, and entrepreneurs who are onboarded through our verification and partnership process.
How do I know the quality of the products?
Each brand is responsible for quality control, and Deshi Delights works only with partners that meet our product and compliance standards.
Ordering & Payments
How do I place an order?
Simply browse the marketplace, add items to your cart, and complete checkout using our secure payment system.
Which payment methods do you accept?
We accept major debit and credit cards and other secure online payment methods, depending on your location.
Is my payment secure?
Yes. All transactions are protected using secure payment gateways and encryption to ensure your data and payments are safe.
Pricing, Duties & Taxes
Are customs duties and taxes included in the price?
Yes, unless stated otherwise. Prices shown typically include delivery, duties, and taxes for your destination, so there are no unexpected charges on arrival.
Why might prices differ from local Bangladeshi prices?
International pricing reflects logistics, duties, taxes, and fulfilment costs involved in delivering products globally.
Pricing, Duties & Taxes
Are customs duties and taxes included in the price?
Yes, unless stated otherwise. Prices shown typically include delivery, duties, and taxes for your destination, so there are no unexpected charges on arrival.
Why might prices differ from local Bangladeshi prices?
International pricing reflects logistics, duties, taxes, and fulfilment costs involved in delivering products globally.
Returns & Refunds
Can I return a product?
Yes. Returns are accepted in line with our Returns & Refunds Policy, including consumer protection rules such as UK distance selling regulations.
Who handles returns and refunds?
Deshi Delights manages customer communication and refunds. Returned items are processed according to the reason for return and product condition.
What if I receive a damaged or incorrect item?
Please contact our customer support team immediately. We will investigate and arrange a replacement or refund where applicable.
Customer Support
How can I contact Deshi Delights?
You can contact us via the “Contact Us” page on our website or by email. Our customer support team is happy to assist you.
What if I have an issue with my order?
Deshi Delights manages customer communication and refunds. Returned items are processed according to the reason for return and product condition.
Marketplace & Brands
Why buy from Deshi Delights instead of individual brand websites?
Deshi Delights offers a trusted, single marketplace with curated brands, secure payments, international delivery, and customer support, all in one place.
Do you support Bangladeshi SMEs and entrepreneurs?
Yes. Supporting SMEs, artisans, and emerging Bangladeshi brands is at the heart of what we do.
Promotions & Offers
Do you offer discounts or sales?
Yes. We regularly run promotions, seasonal offers, and special discounts. Sign up to our newsletter or follow us on social media to stay updated.