REFUND & RETURNS POLICY

Last Updated: 29/12/2025
  1. GENERAL POLICY

Deshi Delights operates a cross-border marketplace with international shipping. As such, returns are subject to additional conditions.

  1. ELIGIBLE RETURNS

Returns may be accepted if:

  • The item is defective or damaged on arrival
  • The wrong item was delivered
  • The item materially differs from its description
  1. NON-RETURNABLE ITEMS

Unless defective, the following are non-returnable:

  • Perishable food items
  • Personalised or custom-made products
  • Items opened or used after delivery
  1. RETURN PROCESS

4.1 Customers must contact support within 7 days of delivery.
4.2 Proof of issue (photos/videos) may be required.
4.3 Returns are subject to approval due to international shipping constraints.

  1. REFUNDS

5.1 Approved refunds will be issued to the original payment method.
5.2 Shipping, customs duties, and taxes are non-refundable unless required by law.
5.3 Refund processing time may take 7–14 business days.

  1. DAMAGED IN TRANSIT

If damage occurs during transit, Deshi Delights will coordinate investigation with logistics partners and advise the Customer of the resolution.

  1. CONTACT

Returns & refunds support:
Email: contact@deshidelights.com